Scenario 1:
Justin is a front-office assistant at a local physician’s office. On a busy day at the office, Justin is consumed by patients and their needs. While helping a patient, Sarah, the other front-office assistant, calls Justin over to answer questions regarding the patient intake process. Justin explains the process to Sarah and then continues to work with the patient at his window. Later that day, Justin reflects on the situation and is frustrated that he had to stop working with his patient to explain a process to Sarah that he has already explained a dozen times. Justin takes to social media to express his frustrations with Sarah and her inability to take care of patients properly even though she has been trained.
Write a 175- to 260-word response to the following prompts:
- Explain how Sarah might perceive Justin’s actions.
- Explain the ramifications of using social media as an outlet for voicing frustrations about a co-worker.
- Provide an example of a more effective communication method to use in this situation.
Scenario 2:
Jana works in a long-term care facility that cares for all types of patients. She receives emails from multiple co-workers throughout the day, and today she receives the following email from Sean:
“Hi Jana,
I noticed that I DIDN’T receive your monthly report yesterday. I NEED to get it as soon as possible TODAY so that I can finish the final report.
Thanks, Sean”
Scenario 3:
Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking Robert’s insurance card and asking a couple of follow-up questions. Robert asks the assistant to speak up because of some background noise. The assistant starts speaking slower and enunciates her words instead of speaking louder.
Solution Preview
Scenario 1
Explain how Sarah might perceive Justin’s actions
The choice of Justin to use social media could be viewed by Sarah to be an inappropriate way of expressing the way he feels. She will therefore perceive Justin to be someone who does not have the wiliness to help or to be there for the others. This is as well a challenge in that Sarah will perceive Justin to be someone who does not wish to be consulted and that does not appreciate the collaboration with others.
Explain the ramifications of using social media as an outlet for voicing frustrations about a co-worker
One of the ramifications of using social media as an outlet for voicing one’s frustration about a co-worker includes the possibility of a loss of one’s job. As such one may end up being dismissed from their job as a result of the action of using social media in such a manner. The other ramification is that it will lead to a bad vibe between one and their coworkers. One may end up as well as having risks of a gripe with the other workers in the place of work (Robertson & Kee, 2017). The person that one lashes out at may as well take legal action towards you.
Provide an example of a more effective communication method to use in this situation
The best way to be used is could have been to take Sarah aside and discuss the matter as coworkers. The other thing is that Justin should have advised Sarah to talk to the supervisor or he could have reported the disturbance to the supervisor and express his displeasure in being disturbed. …
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